You can review and download the Back Door Service Guidance here. Requests are approved on a case-by-case basis. The Department of Public Works provides “Back Door Service” for those who are eligible. We understand sometimes our City’s elderly and/or disabled residents need assistance putting supercans out for trash collection. If you need the identification number for your supercan, please call the Solid Waste Division at ( 804) 646-1798. the day after collection, in accordance with City Code Section 86-44. Cans must be removed from City property by 7 a.m. the day prior to collection and not later than 6 a.m. Note: Supercans must be placed out no earlier than 4 p.m. This is in compliance with the City of Richmond Ordinance Section 86-81 (a)(b). Items placed in non-issued cans or containers will not be collected and a violation notification will be issued. Bagged refuse and boxes will be removed during weekly collection. It must be placed inside a City-issued supercan. Residential trash is collected once per week, Monday through Thursday. A $50 fine may be assessed for cans left in the right-of-way beyond the designated times.the day before collection and remove it before 7 a.m. Place your can near your property line or near the alley after 4 p.m. Supercan Placement and Fines for Improper Usage Visit the CVWMA website at for notifications on recycling collection schedules and other information. Trash scheduled for pick-up on Monday will be picked up on Tuesday, January 17 and trash scheduled for Tuesday will be collected on Wednesday and so on through Friday, January 20. Trash collection will be delayed by one day. There will be NO residential trash collection on Monday, January 16.Day all DPW offices will be closed Monday, January 16 Collection resumes the day after the holiday and continues through Friday. Click here and enter your address to find out your trash day, recycle day and neighborhood cleanup day etc.Need to Know When Your Trash will be Picked Up? Ninety routes, comprised of 65,000 residences and small businesses are serviced. The Department of Public Works collects and disposes of solid waste.
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